Returns & Exchanges
At Prequel, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return window for all orders placed through our official store.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
2
Print Your Label
Select the items you wish to return to receive a prepaid shipping label sent directly to your email.
3
Package Your Items
Securely pack the products in their original packaging and attach the printed prepaid label to the outside of the box.
4
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing